How to Avoid Moving Scams and Fraudulent Companies
Planning a move in the Sacramento area? You’re not alone—and unfortunately, moving scams are becoming more common. As local demand for moving services grows, so do reports of fraud. From unclear pricing and fake licenses to no-show crews and damaged belongings, bad actors can turn a simple move into a costly disaster. That’s why it’s essential to know who you’re hiring before the big day. At Pacific Moving Solutions, we’ve seen how these scams affect people across our community. We believe in protecting our customers through honest pricing, transparent communication, and licensed, local service. In this guide, we’ll show you how to spot red flags, check for proper credentials, and hire a mover you can truly trust.
Why Moving Scams Are on the Rise
In recent years, moving scams have become more frequent across California—and Sacramento is no exception. With more people relocating for work, family, or lifestyle changes, dishonest companies are taking advantage of the surge in demand. These scams often target those under time pressure, such as renters facing lease deadlines or families juggling school schedules. Many scammers pose as legitimate businesses online but operate without proper licensing or insurance. They rely on low-ball estimates and misleading promises to book jobs quickly, then disappear with deposits or hold belongings hostage for extra fees. As a result, homeowners, renters, and small businesses need to stay alert and verify who they hire. Understanding the tactics behind these scams is the first step to avoiding them.
Common Red Flags When Hiring a Mover
No License or CPUC Registration
Any moving company operating legally in California must be licensed by the California Public Utilities Commission (CPUC). If a mover can’t provide a CPUC license number or tries to avoid the question, that’s a major red flag. A lack of proper registration often means the company is uninsured and operating under the radar, leaving you at risk if anything goes wrong. Always ask for the license number and verify it on the official CPUC website before booking your move.
Vague or Verbal-Only Estimates
Scam companies often give lowball quotes over the phone without seeing your belongings. Then, on moving day, the price suddenly increases—sometimes by hundreds or even thousands of dollars. Legitimate movers provide written estimates after evaluating your home in person or through a virtual survey. If a company refuses to offer a written estimate or avoids discussing details, it’s best to walk away.
Large Upfront Deposits
Reputable moving companies typically request a small deposit or no deposit at all. Scammers, on the other hand, often demand large payments upfront—especially in cash or through wire transfer. Once they have your money, they may delay the move, show up with an unprofessional crew, or disappear entirely. Never pay in full before services are rendered, and always use secure payment methods you can track.
Unmarked or Rental Trucks
Professional movers take pride in their appearance and equipment. If a crew arrives in an unmarked van or a generic rental truck, it may indicate they’re not part of a real company. Licensed moving companies use branded trucks, wear uniforms, and bring proper equipment for packing and transporting your belongings safely. A lack of branding is often a sign the mover is cutting corners—or worse, running a scam.
No Online Presence or Suspicious Reviews
If you can’t find a mover on Google, Yelp, or the Better Business Bureau, that’s cause for concern. Scam companies often create fake websites or change names frequently to hide poor reviews. Look for consistent, verified feedback from local customers. Be wary of companies with only five-star reviews and no detailed comments—they may be using fake accounts to boost their image.
How to Verify a Legitimate Sacramento Moving Company
Check for CPUC Licensing
All moving companies in California must be licensed through the California Public Utilities Commission (CPUC). This license confirms that the mover meets state safety, insurance, and operating standards. Before booking a move, ask for the company’s CPUC license number and verify it using the CPUC’s online database. Hiring a licensed mover protects you from liability and ensures accountability if something goes wrong. You can search licenses at cpuc.ca.gov.
Verify Insurance and Workers’ Compensation
A trustworthy mover carries both cargo insurance and workers’ compensation. This coverage protects your belongings and ensures you’re not held liable if a crew member gets injured on your property. Don’t hesitate to ask for proof of insurance. Reputable companies will be glad to provide it and walk you through what’s covered during your move.
Look for Real Reviews and Local Experience
Customer feedback speaks volumes. Check Google, Yelp, and the Better Business Bureau for recent, authentic reviews from people in the Sacramento area. Look for patterns in comments about punctuality, care for belongings, and professionalism. Verified reviews that mention specific neighborhoods like East Sacramento, Roseville, or Elk Grove can indicate a genuine track record of local service.
Visit or Call Their Office
Many fraudulent companies operate only online with no real office or storefront. A quick phone call or visit can help confirm if the business is local and responsive. Professional movers should be easy to reach, happy to answer questions, and transparent about their services and pricing. If communication feels rushed, vague, or scripted, consider that a warning sign.
What Reputable Moving Companies Do Differently
Legitimate movers go above and beyond to make your experience smooth and stress-free. They don’t rely on pressure tactics or unclear terms. Instead, they earn your trust through consistency, transparency, and professionalism. Here’s what to expect from a reputable Sacramento moving company:
- Clear, written estimates based on a walkthrough or video consultation
- Upfront pricing with no hidden fees or last-minute charges
- Branded trucks and uniformed crew members
- Protective materials like blankets, dollies, and shrink wrap included
- Signed contracts outlining services, rates, and delivery timelines
- Responsive communication from quote to final delivery
These practices reflect a company’s commitment to doing things the right way—and they provide peace of mind during what can be a stressful transition.
How Pacific Moving Solutions Helps You Avoid Scams
At Pacific Moving Solutions, we take your trust seriously. That’s why we operate with complete transparency, proper licensing, and a commitment to quality service. As a fully licensed and insured moving company with the CPUC, we meet all state requirements to legally and safely handle your move. You’ll never have to wonder if our crew will show up or if the price will suddenly change on moving day—we build trust by doing things the right way, every time.
We’ve proudly served Sacramento-area homeowners, renters, and businesses for years, with a team that lives and works right here in the community. Whether you’re moving from an apartment in Midtown, upgrading to a new home in Elk Grove, or relocating your office across town, we offer dependable service backed by local knowledge. Our quotes are detailed and upfront, with no hidden fees or surprise add-ons. When you move with us, you get uniformed professionals, clean branded trucks, and a clear timeline from start to finish.
Unlike companies that cut corners or hide behind fake reviews, we rely on real customer referrals and long-standing relationships built through honesty and respect. Many of our clients come to us after negative experiences with other movers—and they quickly see the difference. We don’t just move your belongings—we protect your peace of mind.
What to Do If You Suspect a Moving Scam
If something feels off before or during your move, trust your instincts. The sooner you act, the better your chances of avoiding serious loss or disruption. Here’s what to do if you suspect a moving scam is unfolding:
- Stop Communication and Pause Payments: Don’t send more money or sign additional paperwork until you verify the mover’s legitimacy. If you paid with a credit card, contact your provider to discuss chargeback options.
- Gather Documentation: Save all contracts, estimates, emails, texts, and payment receipts. Take screenshots of the company’s website, reviews, or ads in case they disappear.
- Report the Company: File a complaint with the California Public Utilities Commission (CPUC), the Better Business Bureau (BBB), and the Federal Motor Carrier Safety Administration (FMCSA) if applicable. You can also report scams to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
- Leave a Review: Share your experience on public platforms to help warn others—especially if the scammer used a false company name or location.
- Consult Local Law Enforcement: If a mover has taken your belongings or stolen funds, file a police report. In some cases, legal action may be necessary to recover losses.
Scams can happen to anyone—but quick action can help limit the damage and hold bad actors accountable. More importantly, your story may help prevent others from falling into the same trap.
Final Thoughts: Choose a Sacramento Moving Company You Can Trust
Your move deserves to be handled with care—not stress, confusion, or regret. By staying informed and asking the right questions, you can avoid moving scams and feel confident in your decision. Look for movers who are licensed, insured, and proud of their local reputation. Ask for transparency, professionalism, and respect—because you deserve nothing less.
At Pacific Moving Solutions, we’re proud to offer exactly that. Our experienced team serves homeowners, renters, property managers, and businesses throughout the Greater Sacramento area with dependable, honest service. We treat your belongings with care and your time with respect. No hidden fees. No surprises. Just a smooth, stress-free move—start to finish.
Get a Free, No-Obligation Quote Today
Don’t take chances with your next move. Choose a mover who puts honesty, professionalism, and customer care first. Contact Pacific Moving Solutions today for a free, no-obligation quote and see why so many Sacramento residents trust us to get the job done right.